In a new study, every percentage-point increase in brand warmth was linked to a 4% increase in the proportion of feedback reports.
The post How your business’ ‘warmth score’ can help with customer complaints appeared first on SmartCompany.
In a new study, every percentage-point increase in brand warmth was linked to a 4% increase in the proportion of feedback reports.
The post How your business’ ‘warmth score’ can help with customer complaints appeared first on SmartCompany.